General Search Guidelines 1) Search is not case-sensitive. 2) You may search for any word except for those in the exception list (for English, this includes a, an, and, as, and other common words). Words in the exception list are ignored during a search. In Exact Phrase searches, words in the exception list are treated as placeholders. 3) Punctuation marks such as the period (.), colon (:), semicolon (;), and comma (,) are ignored during a search, except as separators during key word Searches. However, these punctuation marks are not required in a key word search . The space key is sufficient to separate key words. 4) To use specially-treated characters ( (&), (|), (^), (#), (@), ($), ((), ()) ) in a query, enclose your query in quotes ("). Exact Phrase Searches Use quotation marks to search for an exact phrase. Search will return results that contain at least one occurrence of the exact string of words you entered in the exact order you entered them, except for common words. Punctuation doesn't affect Exact Phrase searches. Keyword Searches (Any Words, All Words) An Any Words query will return results containing at least one occurrence of at least one of the keywords you enter. This is the least specific type of search, and usually returns a large result set. If you are having trouble getting results for your query, use an Any Words query. An All Words query is more specific and requires that results contain at least one occurrence of every keyword you enter. For keyword searches, Search will treat anything separated by spaces as distinct words. If you want to ensure that certain names or phrases are treated as single units – ie, Internet Explorer, Windows 2000, total cost of ownership -- you can use commas as separators. Other than this special use of commas, Search ignores punctuation.

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